A water company’s customer service base has celebrated its 10th anniversary of answering millions of customers' calls.

Trinity House, the flagship building for Essex & Suffolk Water in Lowestoft, held a special event recognising its decade-long interaction with the community.

Attendees included the newly elected Labour MP for Lowestoft, Jess Asato, and Heidi Mottram, the chief executive of Essex & Suffolk Water.

Trinity House, now home to close to 400 staff, has been at the forefront of customer service for the company.

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Over the years, the staff at the Riverside Road site have answered more than four million customer queries.

Ms Mottram said: “In the past ten years Trinity House and the colleagues who call it home, have really cemented their place in Lowestoft and shown the importance of having a building like this in the heart of the community we serve."

Ms Mottram highlighted some of the achievements of the past year, including successful engagement with customers over the necessary switch to smart meters.

She said: “In the last 12 months alone, the teams have answered more than 218,000 customer calls, and our new engagement vehicle Carlton has launched as we get out into the community to tell people about the necessary switch to smart meters.

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“It’s an important time for our Suffolk customers and we’re pleased we could have this celebration and showcase some of the excellent work we are doing.”

The celebration was met with positive feedback from the staff.

One member of staff commented: "The time and effort put in to make the event happen was beyond belief and I know from my own teams’ feedback plus my own view the celebration was a roaring success and really appreciated by everyone.”

For more information on the company's support schemes or help with bills, the customer service team can be reached at 0345 733 5566.